Published: 6 July, 2016

Quality and consistency in the services provided to patients has led to all eleven of gtd healthcare’s GP practices being rated ‘Good’ by the Care Quality Commission (CQC).

Reports published by the CQC highlight key areas where staff are providing safe and effective services at gtd healthcare’s practices. To bolster this, a key thread throughout the reports is the clear leadership structure provided by gtd healthcare, resulting in staff feeling supported by management.

Areas of particular significance within the reports include the support provided by gtd healthcare’s head office via:

  • the provision of an overarching governance framework, which enhances the delivery of good quality care and arrangements to monitor and improve quality and identify risk
  • the provision of policies and procedures to govern activity,
  • holding regular governance meetings
  • ensuring systems are in place for reporting and recording complaints and significant events.

David Beckett, gtd healthcare’s chief executive, said ‘Good’ CQC ratings across the board is a clear testament as to how we are all working collaboratively.

"This is a great achievement and it really demonstrates the excellent two-way engagement between practices and head-office staff," he said.

"Our model of primary care allows gtd healthcare practices autonomy and freedom to deliver care that is tailored around the unique needs of their patients and communities. This is supported by the highest quality infrastructure to share learning, ensure standards compliance and enable our staff in the practices to devote their time to serving their patients.

"Close working relationships has emphasised that having robust process and structures in place, such as governance meetings to monitor outcomes and share good practice across the organisation, health and safety meetings, policies and training such as safeguarding and information governance awareness, contribute towards a more seamless and consistent service, which patients really benefit from."

Dawn Sewards, gtd healthcare’s head of governance and clinical leadership, said the reports highlight good leadership from both the practices and head office and how working together has achieved positive outcomes.

"Working jointly with the practices is really important and by combining their knowledge and skills with a good infrastructure, head office expertise and support for areas such as human resources, complaints, incident management and clinical reviews to demonstrate quality improvement, has ensured safe and high quality care is a priority," she said.

gtd healthcare is a values driven organisation and we are passionate about providing the best possible healthcare for our patients.