Published: 18 December, 2023
A patient has commended a GP practice for their compassionate and forward-thinking response to a medication shortage.
City Health Centre received outstanding feedback from a patient who was concerned about the shortage of lisdexamfetamine, a medication crucial for individuals with attention deficit hyperactivity disorder.
The patient said they were anxious about having to deal with the shortage as they find tasks frustratingly difficult.
“A member of staff took the initiative to reach out to me and discussed my options and even checked to make sure I was on track with my treatment plan,” they said.
“I spoke with members of the reception team multiple times to help me secure my dosage of lisdexamfetamine. They went above and beyond to help me.
“It is heartening to know my GP and wider practice team are there when I need them and that they are incredibly supportive and thoughtful. Every interaction with City Health Centre has been exemplary and the practice is a credit to the NHS for providing such excellent care.
“I can’t express how grateful I am for all of your hard work and consideration in everything you do. I hope you know you are making a huge difference to people every day.”
Alison Bowler, practice manager for City Health Centre, said she was delighted to receive the feedback, which emphasises the team’s passion for making a positive difference.
The practice has thanked the patient for sharing their experience and invaluable feedback.
