Zero tolerance
We strongly support the NHS policy on zero tolerance. Anyone who attends the practice and abuses staff or patients verbally or physically or behaves in a threatening manner, will risk removal from the practice list. In extreme cases, we may summon the police to remove offenders from the practice premises.
Please:
- treat staff with courtesy and respect;
- inform the practice staff if you are witnessing or experiencing any altercations;
- ensure that we have your correct telephone number, even if it is ex-directory.
Reception staff may have to ask you some personal details to assist us in providing you with the best service. If you do not wish to speak in the open reception, we can provide a private room, on request.
Responsibilities of the practice
- You will be treated as an individual and will be given courtesy and respect at all times.
- You have the right to be treated with confidentiality.
- You will be included in decisions about your care and we will provide you with information about your treatment and support options.
- We will provide your care with due regard for your age, sex, religious persuasion, sexual orientation, racial origin, cultural and linguistic background and any disability you may have.
- We will provide you with a chaperone should you indicate that you would like one.
- You will be referred to a consultant when it is clinically necessary.
Responsibilities of a patient
- Please treat the practice team with courtesy and respect.
- To attend appointments on time or to give us adequate notice if you wish to cancel.
- Please show consideration for other patients.
- An appointment is for one person only – where another family member needs to be seen, a separate appointment should be made. Please note, you can bring someone to support you during your appointment.
- To take responsibility for your own health and to co-operate with and take advice from healthcare professionals.
- Please allow 48 hours for repeat prescriptions.
- To advise us of any changes in your personal details.
Chaperones
A trained chaperone will be offered for all examinations when you and/or the clinician feel this is necessary. Wherever possible, we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of the request. However, occasionally it may be necessary to reschedule your appointment.
Record and confidentiality
We take our duty to protect your personal information very seriously and are committed to ensuring its confidentiality and security. On occasions, we may ask other healthcare organisations or companies to process your data to help provide you with the best possible care. Data will only be processed on your GP’s instructions under a written contract/agreement. We require all data processors to comply with data protection legislation.
Further information is available here.
Accountable GP for registered patients
All registered patients are allocated an accountable GP.
The accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required. This is to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf and for continuity of care.
