There are three ways to request an appointment at the practice:

1. Online via the NHS app (click here for the NHS app)
  • Select services.
  • Select contact your GP about a health problem.
  • Select continue to the accurx system.
  • Confirm it is not an emergency or life-threatening.
  • Fill in the form and submit it.
2. Online consultation form
  • Click here to submit your online form. Please note the form is available Monday to Friday, from 7:30am until 5:30pm.
  • Select medical request.
  • Confirm it is not an emergency or life-threatening.
  • Fill in the form and your contact details.
  • Select submit.
3. Phone the practice
  • Call 0161 368 4161.
  • The reception team will complete the online consultation form on your behalf.

Please note, all calls are recorded for training and quality purposes.

Patient triage

We are using a system called patient triage, a new appointment system used by many GP practices, to help ensure you get the right care at the right time. A healthcare professional will review all appointment requests submitted through the online form before scheduling. They will decide if an appointment is needed, which member of the clinical team should see you, or if the matter could be handled by another service.

Your appointment

However you choose to contact us, we may offer you a consultation by:

  • telephone;
  • face-to-face at the practice;
  • on a video call;
  • by text or email.

Appointments by phone, video call, text or email can be more flexible and typically result in faster help.

Cancelling or changing an appointment

To cancel your appointment:

  • reply to your reminder text message;

  • phone us on 0161 368 4161, Monday to Friday from 8am to 6.30pm (please note, all calls are recorded for training and quality purposes);

  • visit the practice and speak with a receptionist, Monday to Friday from 8am to 6.30pm.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged five and over. Call 111 if you need help for a child under five.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there is a specific GP, nurse or other health professional you would prefer to respond;
  • if you would prefer to consult with the GP or nurse by phone, face-to-face, by video call or by text or email;
  • if you need an interpreter;
  • if you require a chaperone;
  • if you have any other access or communication needs.
Home visits

If you are housebound and need an appointment, we will carry out a home visit. We will phone you first to understand what you need.

To request a home visit, it would be helpful if you phone the practice before 10am so we can plan our clinical day. Please note, all calls are recorded for training and quality purposes.

Named accountable GP

All registered patients are allocated an accountable GP. The accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required. This is to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf and for continuity of care.