We strongly support the NHS policy on zero tolerance. Anyone who attends the practice and abuses staff or patients verbally or physically or behaves in a threatening manner, will risk removal from the practice list. In extreme cases, we may summon the police to remove offenders from the practice premises.
Please:
Reception staff may have to ask you some personal details to assist us in providing you with the best service. If you do not wish to speak in the open reception, we can provide a private room, on request.
A trained chaperone will be offered for all examinations when you and/or the clinician feel this is necessary. Wherever possible, we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of the request. However, occasionally it may be necessary to reschedule your appointment.
We take our duty to protect your personal information very seriously and are committed to ensuring its confidentiality and security. On occasions, we may ask other healthcare organisations or companies to process your data to help provide you with the best possible care. Data will only be processed on your GP’s instructions under a written contract/agreement. We require all data processors to comply with data protection legislation.
Further information is available here.
All registered patients are allocated an accountable GP.
The accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required. This is to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf and for continuity of care.
